30 days, no questions.
If a piece isn't right, send it back within 30 days of delivery in its original condition for a full refund. We cover the cost of return shipping within the EU.
How it works
- Email us
Drop a note to hello@carryformshop.com with your order number and a short reason (optional, helpful for our pattern team).
- Print the label
We'll email a prepaid return label (EU only) within one working day. Outside the EU, you cover return shipping.
- Send it back
Drop the parcel at any post point. Use the original dust bag and tissue if you still have them.
- Refund
We refund within 3–5 working days of receipt, to the original payment method. You'll get an email when it lands.
What counts as 'original condition'?
Unused, with all hardware intact, and the dust bag. Faint try-on traces are fine; signs of carry, perfume, or makeup are not.
Can I exchange instead of refund?
Yes. Email us before sending the parcel and we'll reserve the replacement piece for you.
What about bridal pieces?
Same policy. We just ask that you handle pearl and crystal details with extra care while trying on.
My item arrived damaged.
We're sorry. Email hello@carryformshop.com with a photo within 48 hours and we'll send a replacement or refund immediately.
Do you repair?
Yes, if a chain, clasp, or stitch ever fails, send the piece back. We repair before we replace, free for the first year, and at workshop cost after.
Final-sale items?
We don't run sales. Everything is returnable on the same terms.